A billing company can only clean up the claim you hand them. Compass Complete never lets a bad one leave the building.
Point-of-care prevention
One flat fee
Zero bolt-on vendors
Every other basic O&P billing service company works with whatever documentation your clinic hands them, after the fact. Compass Complete’s Insurance Network rules engine lives inside the same system as your clinical notes — so the claim is already compliant before a billing specialist would ever see it.
Do you ever wish your billing specialist had the knowledge and commitment of an O&P owner, the passion and experience of a patient, and pedigree of an RCM expert? We don’t wish – we have that! Our RCM manager has been here since the beginning. She was the first female owned O&P clinic in Tampa, FL, still practicing CP, LP, CFo, CFm, wears a VAS TFA prosthesis, and the first user of Compass. She knows exactly what your clinic and patients need. She fights every claim like its her money and her prosthesis – she always wins!
-
No separate billing
comxanyinvoices -
6% flat,
All-inclusive -
1 vendor, 1 accountable
relationship
- 6% flat, all-inclusive
- No separate billing-company invoice
- One vendor, one accountable relationship
Compass Complete — what the fee covers
Doc OPS-05
Doc OPS-05
6% Flat
EHR + PM + clearinghouse + full-service RCM, one fee
1
Source for compliance, software, clearinghouse, and RCM specialists
1
Vendor accountable for the entire claim, start to finish
100%
O&P-exclusive — not a generalist billing service
01 · Built-in vs. bolted-on
Every outsourced RCM service is downstream of your documentation. Compass Complete lives inside it.
They all share the same structural limit: they receive a claim after your clinic has already documented it. None can prevent a denial caused by a documentation gap, because none owns the system where that documentation happens.
OP Compass — structural advantages
Doc OPS-06
6 items
Validated before a claim exists
Our Insurance Network rules engine checks HCPCS, ICD-10, modifiers, and documentation against each payer's rules at the point of care — before submission, not after.
No stacked vendor costs
Every billing service charges on top of whatever you already pay for software and a clearinghouse. Compass Complete's 6% is the whole stack, in one fee.
Appeal docs ready at submission
Because evaluation data is structured, all documents needed to fight a denial are generated the moment the O&P clinic notes are completed — not requested from your clinic after the fact.
Continuous, not batched
Outsourced billing commonly runs on a weekly account-review cadence. Compass Complete's rules engine checks every claim as it's created, every time.
No finger-pointing
Software vendor and billing company managed separately means two support lines and no single party accountable when a claim is denied. Compass Complete is one relationship, start to finish.
Built for this specialty, not adapted to it
Even the best O&P-focused consultants are software-agnostic by necessity — they layer advice on top of whatever system you already run.
Compass Complete vs. the O&P billing & Consulting services
A factual comparison against the three O&P-specific billing and RCM providers most often considered alongside OP Solutions.
| Element | CBS Medical Billing | Prudential Billing | Consulting Services | Compass Complete |
|---|---|---|---|---|
| Offering scope | Billing + RCM services | Billing services only | Billing/RCM + broader practice consulting | Software + full-service RCM, one system |
| Error handling | Scrubs claims after documentation is complete | Standard submission/follow-up; no prevention emphasis | Consulting-led improvement, not real-time prevention | Payer rules validate at the point of documentation |
| System integration | Separate vendor; works with whatever EHR you have | Same | Same — software-agnostic consulting layer | Billing and clinical data share one structured system |
| Vendor relationships | Software vendor + CBS, managed separately | Software vendor + Prudential, managed separately | Software vendor + Consulting Services, managed separately | One vendor, one accountable relationship |
| Pricing transparency | Not published | Not published | Not published | 6% flat, all-inclusive — published, right here |
Competitor entries describe publicly stated offerings at the time of writing and are not quotations. Verify before publish, and re-check whenever a competitor changes its published scope or pricing.
03 · Customer story
What changes when prevention replaces cleanup
The reports RCM companies sell as a bonus. We give every org, standard.
Others market “reporting” and “insights” as a reason to choose them — usually a monthly recap call or a static PDF. Every Compass Complete org gets this financial visibility live, inside the system, filterable by facility, clinician, insurance, HCPCS and device type.
Illustrative report data — replace with a live export or anonymised client figures before publish
Billed (allowed, contract)
OrthoticProstheticOP$1,333,399.30
▲ 8%+ $106,672.04
Billed represents the total of submitted claims, calculated using the allowed (contracted) fee schedule amounts associated with the patients' insurance plans uploaded into Compass.
Allowed vs collected %
OrthoticProstheticOP96.09%
▲ 12.6%+ $115,000.31
Collected Allowed Gap
Allowed compared to collected represents the aggregated allowed amounts of submitted claims compared to the total payments received, including all insurance and patient payments.
Collected (settled total)
OrthoticProstheticOP$1,075,200.64
▲ 9%+ $96,768.05
Collected represents the total payments received from the submitted claims charged amounts, including all insurance and patient payments.
Outstanding (DSO)
Insurance duePatient dueAll dueDays in collections (avg.)
29
Current
$145,000.88
31–60
$54,123.95
61–90
$22,285.54
91+
$12,675.01
Outstanding represents the aggregated unpaid allowable balances for unsettled claims, categorised into four ageing buckets.
6% of collections.
One flat rate. No separate software license, no separate clearinghouse contract, no separate billing-company invoice on top of what you already pay — and not one O&P billing or RCM service in this comparison publishes a number at all.
The questions every clinic asks before choosing between software and a billing company
Should we outsource O&P billing to a specialist, or use software with built-in RCM?
If you’re fully satisfied with your current team, staying with software plus a separate billing relationship is a reasonable choice. But it’s worth pricing out the full cost, including the salary, benefits, turnover, and overhead of running billing in-house or through a separate vendor — Compass Complete is usually the answer, most likely at a lower total cost than you’re paying today.
What's the difference between Compass Complete and hiring an O&P billing company?
An O&P billing company only ever sees the claim after your clinic has already documented it — they can scrub and appeal, but they can’t prevent a denial caused by a documentation gap. Compass Complete’s Insurance Network rules engine lives inside the same system as your clinical notes, validating every evaluation against payer rules before a claim exists.
How much does Compass Complete cost, and what's included in the fee?
6% of collections — EHR, practice management, clearinghouse, and full-service RCM (billing, collections, appeals, and ALJ hearing support) included. If you don’t get paid, neither do we.